After the award: the purchase process

Open the purchase

After an award, find the associated purchase in your account. Use that purchase so documents, messages and status stay together.

1. Check the lot, contracting parties and amounts.
2. Read the displayed contracts and complete the signatures assigned to you.
3. Use the payment instructions for the particular purchase.
4. Arrange handover once the purchase meets the required conditions.

What a status means

Initiating a bank transfer is not the same as a confirmed receipt. The displayed state changes when receipt has been recorded for the purchase.

Deadlines or reminders do not mean payment, payout or cancellation happens automatically. Resolve discrepancies in the associated purchase.

Keep documents traceable

Use the documents provided in the purchase and quote its reference when asking questions. Never send account passwords or full card details in messages.

Describe the actual facts when there is a problem and attach relevant evidence. Do not alter evidence to make the process appear different.

Direct sale and payment allocation

For direct sales, transfer the payment due shown in the purchase to the seller account. Independent platform fees are invoiced separately. An approved goods-seller surcharge instead belongs to the goods payment and invoice. The stored terms and reviewed breakdown for the particular purchase apply.

After both signatures and confirmed full payment, the buyer confirms actual receipt of the goods. This completes the purchase without another payout. Open holds, disputes and unresolved overpayments must be resolved first. Existing lots and purchases retain their previous terms.

dev1: testing with dummy data

Direct sale is enabled on dev1 for new publications. Payment recipient and invoice issuer are test data explicitly labelled DUMMY; do not make real payments using these details. Fees remain separate. Already published lots and existing purchases retain their saved workflow. Replace the dummy details with verified company, account and issuer data before real use.

Tax & delivery before signing

For new purchases, open “Tax & delivery” first. The buyer enters the destination using a two-letter country code and the actual transport arrangement. Company buyers confirm business use; billing country and VAT ID come from their profile.

Accounting then reviews the case. Online signing and signed-PDF upload become available after approval. Changing delivery details invalidates the previous approval. Tax details are locked after the first signature. Existing purchases retain their stored terms.