When something does not work
Check sign-in, message and connection problems.
Connection during an auction
Watch for connection warnings. During an outage, do not rely on a frozen price or countdown.
After reconnecting, check the current bid state. A missing confirmation does not prove the bid was rejected. Do not repeat an action blindly.
Sign-in or message missing
Check the email address, spam folder and account status. Use password reset if you forgot your password.
Messages may arrive later. Also check the purchase directly in your account; never send passwords or security codes to support.
Report a problem
Note the time, listing or purchase reference, exact error and last completed step. A screenshot without private credentials helps investigation.
Use the platform's contact option or the messages area of the affected purchase. Public comments are not suitable for private contract or payment data.